FAQ

FAQ Help Center

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popular questions

transportation policy
Free Shipping We are pleased to offer free shipping on all orders. Product prices include shipping charges, ensuring a worry-free shopping experience.

Order Processing Time Order processing time is the duration between when a customer places an order and when the seller hands it over to the delivery service. Generally speaking, we strive to ship within 2-5 working days after order confirmation/payment. However, please note that orders placed over the weekend may experience a slight delay.

Warehouse Operations and Shipping Delays Our warehouses operate during standard business hours, Monday through Friday, excluding holidays. In the event of a holiday, we will take necessary measures to minimize shipment delays and ensure timely shipments.

Shipping Destinations We currently offer shipping to the following countries:

United States, Malaysia, Singapore (excluding Alaska, Hawaii and Puerto Rico)
Please note that there may be restrictions in specific areas of these countries that may affect shipping availability.

Missing/Lost Packages mixsomeart is not responsible if an incorrect address is provided during the checkout process. You must ensure that your billing and shipping addresses are accurate before proceeding with your order. If we make an error, we will be fully responsible for the original order and any associated charges.

Customs Fees Any customs fees incurred after the goods are shipped will be borne by the customer. By purchasing our products, you acknowledge that one or more packages may be shipped to you and customs fees may be payable upon arrival in your country.

Shipping Time Total delivery time is made up of two parts: handling time and shipping time, which may vary depending on your location.

Tracking Message Once your order ships, you will receive an email with a tracking number. But please note that when shipping is free, tracking information may not always be available.

“No information available at this time” tracking status For some shipping companies, it may take 2-5 business days for tracking information to be updated in their system. If your order was placed more than 5 working days ago and you still have no information about the tracking number, please feel free to contact us. We will assist you in obtaining the necessary information.

Combined Shipping For logistical reasons, items of the same purchase may sometimes be shipped in separate packages, even if combined shipping is specified.We will communicate with the transportation department in a timely manner

Email: mixsomeart@outlook.com

Refund policy
At mixsomeeart, we want to make sure you are satisfied with every item you purchase from our store. If you are not satisfied with your order, please contact us within 30 days of receiving the item and we will assist you with your return or exchange request. Please note that any requests made after 30 days will not be honored. Please contact us via email at sxgfhx@gmail.com and we will assist you promptly.

Return and Exchange Conditions To ensure a smooth return or exchange process, please adhere to the following conditions:

Authorization and Time Limits: Merchandise returned without authorization will not be accepted. Please initiate a return within 15 days after receiving the product.

ITEM CONDITION: All items must be returned in the same condition as received, unworn or unused, with tags attached, and original packaging. Returns must be accompanied by a receipt or proof of purchase.

Shipping Method: When returning or exchanging an item, you must use a shipping method that provides tracking information. We recommend obtaining a signature upon delivery as we are not responsible for lost returns or exchanges.

Non-Returnable Items Please note that the following items are non-refundable:

Items purchased at a discount or purchased with a gift card.
Damage or loss caused by the customer.
General Return Process To initiate a return, please follow the steps below:

To initiate a return: Send an email to mixsomeart@outlook.com and include photos and/or videos of the item(s) you wish to return. Additionally, please provide us with your order number. Our customer service staff will review your request within 3 business days to determine if it qualifies.

Sending an item back: If your return is accepted, we will email you with a return address and detailed instructions on how and where to send your package. Please ensure that you only ship items with appropriate authorization. Please remember to use a shipping method with tracking information to avoid any complications. We do not accept unauthorized returns.

Refund or Exchange: Once your returned item is received and inspected, we will process your request within 5 working days. If eligible, we will provide a replacement or refund accordingly.

Return Fees Please note the following guidelines regarding return fees:

If the return is due to our error, such as product error or quality issues, we will issue a full refund.
If the return is due to a buyer related issue, such as personal preference or ordering the wrong product or size, the buyer will be responsible for return shipping.
We do not charge a restocking fee for returned products.
Once your refund is received and your return has been reviewed, we will notify you if your refund has been approved or denied. If approved, refunds will be issued to the original method of payment within 5 business days. If you don’t receive a refund within this period, please check your bank account and contact your bank or credit card company. If necessary, you can contact us at mixsomeart@outlook.com for further assistance. Please note that we do not refund original shipping charges.

Cancellation of Order If you need to cancel your order, please contact us as soon as possible after purchase. If you have completed payment but your package has not been shipped, we will happily cancel your order and provide a full refund. However, once the package is shipped, the order cannot be canceled.

Contact After reading this policy, if you have additional questions, would like more information about our privacy practices, or would like to file a complaint, please contact us by email at mixsomeart@outlook.com or by mail as detailed below.

Collection of Personal Information When you visit this website, we collect information about your device, your interactions with the website, and necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information.” Please see the list below to learn more about what Personal Information we collect and why we collect it.

Purpose of collecting device information: To accurately load the website for you and analyze website usage to optimize our website.
Sources of Collection: Automatically when you visit our website using cookies, log files, web beacons, tags or pixels.
Disclosure for business purposes: With our processor Shopify.
Personal Information Collected: Web browser version, IP address, time zone, cookie information, websites or products you viewed, search terms, and how you interact with the website.
Purpose of ordering information collection: To fulfill our contractual obligations by providing you with our products or services, processing your payment information, arranging shipments, and sending you invoices and/or order confirmations. In addition, we may communicate with you about your order and screen for potential risks or fraud. If you give us permission, we may also use your information to send you information or advertisements related to our products or services.
Source of Collection: From you.
Disclosure for business purposes: With our processors Shopify and PayPal.
Personal Information Collected: Name, billing address, shipping address, payment information (including credit card number, PayPal), email address, and phone number.
Minors This website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at the above address to request deletion.

Sharing Personal Information As previously stated, we may share your personal information with our service providers to assist us in providing the Services and fulfilling our obligations to you as described above. The specific countries in which these service providers are located may vary depending on the nature of the services provided. For example, if the primary delivery location is the United States, then sharing your personal information with service providers will be subject to applicable U.S. laws and regulations. For example:

We use Shopify to power our online store.
We may share your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.
As mentioned above, we use your personal information to send you marketing messages and targeted ads that we think may be relevant to you. We will only do this if you have consented to us using your personal information for this purpose. For example:

We use Google Analytics to help track and analyze site usage and provide insights for targeted advertising.
We may also use third-party advertising companies (such as Facebook and Google) to show ads on other websites or platforms based on your past visits to our website. These companies may use cookies or similar technologies to serve you personalized ads.
You can opt out of targeted advertising by adjusting your preferences in your browser settings or by contacting us directly. Please note that opting out of targeted advertising does not mean that you will no longer see ads, but these ads will no longer be personalized to your interests.

We will retain your personal information for the period necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. In determining the appropriate retention period, we consider the nature and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process the personal information, and whether we can achieve those purposes through other means.

Data Security We take reasonable precautions to protect your personal information and implement appropriate technical and organizational measures to prevent loss, theft, unauthorized access, disclosure, alteration and destruction of your information. However, no method of transmission over the Internet or electronic storage is completely secure and we cannot guarantee absolute security.

We may update this Privacy Policy from time to time to reflect changes in our practices or as required by law. We will notify you of any significant updates by posting the revised policy on our website and indicating the date it was last updated. We encourage you to review this Privacy Policy periodically to stay informed about our privacy practices.

Your Rights Depending on your location, you may have certain rights with respect to your personal information. These rights may include:

The right to access and obtain a copy of the personal information we hold about you.
The right to have any inaccurate or incomplete personal information we hold about you corrected.
The right to request erasure of your personal information or restriction of its processing in certain circumstances.
The right to object to the processing of your personal information, including for direct marketing purposes.
Where we rely on consent as the legal basis for processing your personal information, you have the right to withdraw your consent at any time.
If you believe that we have breached your rights or applicable privacy laws, you have the right to lodge a complaint with a data protection authority.
If you would like to exercise any of these rights, or have any other privacy-related questions or concerns, please contact us using the contact information provided at the beginning of this Privacy Policy.

SMS Policy We value your privacy and the information you agree to share in connection with our SMS marketing services. We use this information to send you SMS notifications (regarding your orders, including abandoned checkout reminders), SMS marketing offers and transactional SMS messages, including requesting reviews from us.
Our website uses cookies to track the items you place in your shopping cart, including when you abandon checkout. This information is used to determine when to send shopping cart reminders via text message.

Applicable Law This Privacy Policy shall be governed by and construed in accordance with the laws of the jurisdiction in which this website is operated. Any dispute or claim arising out of or related to this Privacy Policy shall be subject to the exclusive jurisdiction of the courts of that jurisdiction.

Conclusion We value your privacy and work hard to protect your personal information. By using our website and providing us with your personal information, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy. If you have any additional questions or require more information, please feel free to contact us.

Thank you for your trust in https://www.mixsomeart.com/.

Overview
This website is operated by mixsomeart. Throughout the site, “we”, “us” and “our” refer to mixsomeart. mixsomeart provides this website, including all information, tools and services provided by this website to you, the user, conditioned upon your acceptance of all terms, conditions, policies and statements stated here.

By visiting our site and/or purchasing something from us, you engage in our Service and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those referenced herein and/or available via Additional terms and conditions and policies provided by hyperlinks. These Terms of Service apply to all users of the site, including without limitation visitors, vendors, customers, merchants, and/or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all of the terms and conditions of this Agreement, you may not access the Website or use any services. If these Terms of Service are considered an offer, acceptance is limited to these Terms of Service.

Any new features or tools currently added to the Store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Section 1 – Online Store Terms By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province, or that you are the age of majority in your state or province and have our consent. Use of the Site by any of your minor dependents.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You may not transmit any worms or viruses or any code of a destructive nature.
Breach or violation of any of the Terms will result in immediate termination of your Services.

Section 2 – General Conditions We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of the connecting networks or devices . Credit card information is always encrypted when transmitted over the Internet.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact information on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

Section 3 – Accuracy, Completeness and Timeliness of Information We are not responsible if the information provided on this website is not accurate, complete or up-to-date. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this website is strictly at your own risk. This website may contain certain historical information. Historical information is necessarily not the latest and is for your reference only. We reserve the right to modify the contents of this website at any time, but we have no obligation to update any information on our website. You agree that it is your responsibility to monitor our website for changes.

Section 4 – Modifications to Services and Prices Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice.
We will not be liable to you or any third party for any modification, price change, suspension or discontinuance of the Service.

Section 5 – Products or Services (if applicable)
Certain products or services may be available online only through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of the products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate. We reserve the right, but are not obligated, to limit the sales of our products or services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any product or service we offer. All product descriptions or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

Section 6 – Accuracy of Billing and Account Information We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or resellers.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more details, please view our returns policy.

Section 7 – Optional Tools We may provide you with access to third-party tools, but we have no monitoring, control or input over them. You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations or conditions of any kind and without any liability. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

Section 8 – Third-Party Links Certain content, products and services available through our Services may include information from third parties.
Third-party links on this website may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other third-party materials, products, or services.
We are not liable for any damages or losses related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 – USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS If you submit specific submissions at our request (for example, a contest entry) or submit creative ideas, suggestions, proposals, plans or other submissions without a request from us, Whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium that you forward to Any comments from us. We will not and will not be obligated (1) to maintain confidentiality of any comments; (2) to compensate for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any third-party right, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility for any comments posted by you or any third-party. No.

Section 10 – Personal Information Your submission of personal information through the Store is governed by our Privacy Policy. View our privacy policy.

Section 11 – Errors, Inaccuracies and Omissions Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information in the Service or on any related website (including without limitation, pricing information), except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

Section 12 – Prohibited Uses In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to commit or participate in any unlawful conduct; (b) to solicit or engage in any unlawful conduct; c) violate any international, federal, provincial or state regulations, rules, laws or local ordinances; (d) infringe or infringe upon our intellectual property rights or the intellectual property rights of others; (e) be based on gender, sexual orientation, religion, ethnicity, race Harass, abuse, insult, harm, defame, slander, disparage, intimidate or discriminate based on age, nationality or disability; (f) submit false or misleading information; (g) upload or transmit viruses or any other type of malicious code , these viruses or malicious code will or may in any way affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) collect or track others’ personal information; (i) spam, phishing , phish, pretext, spider, scrape, or scrape; (j) for any obscene or immoral purpose; or (k) interfere with or circumvent the security features of the Service or of any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 – DISCLAIMER; LIMITATION OF LIABILITY We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not guarantee that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. You expressly agree that your use of, or inability to use, the Service is at your own risk. The Service and all products and services delivered to you through the Service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, AND NON-INFRINGEMENT.
In no event shall Yixing Tea Art, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim or any direct or indirect , incidental, punitive, special or consequential damages of any kind, including but not limited to lost profits, lost revenue, lost savings, loss of data, replacement costs or any similar damages, whether based on contract, tort (including negligence), STRICT LIABILITY OR OTHERWISE, ARISING OUT OF OR RELATED TO YOUR USE OF ANY SERVICE OR ANY PRODUCTS PURCHASED USING THE SERVICE, INCLUDING WITHOUT LIMITATION ANY ERRORS OR OMISSIONS IN ANY CONTENT, or for any loss or damage of any kind incurred as a result of the use of the Service or any Content (or Products), even if you have been advised of the possibility thereof. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 – INDEMNIFICATION You agree to indemnify, defend and hold harmless shixiangincenseart and its parents, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers Suppliers, interns and employees are harmless from any claim or demand, including reasonable attorneys’ fees, due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party. caused by.

SECTION 15 – SEVERABILITY In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be inconsistent with these Terms of Service Separation, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 – TERMINATION The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement. These Terms of Service are effective unless terminated by you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our services or cease using our website.
If in our sole judgment you fail to comply with any term or provision of these Terms of Service, or we suspect that you have failed to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable. all amounts due up to the date of termination; and/or you may be denied access to our Services (or any part thereof) as a result.

SECTION 17 – ENTIRE AGREEMENT Our failure to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements between you and us. , communications and proposals, whether oral or written (including, without limitation, any prior versions of the Terms of Service). Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 – GOVERNING LAW These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Australia.

Section 19 – Changes to Terms of Service You can review the latest version of the Terms of Service at any time on this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

Section 20 – SMS Marketing By agreeing to shixiangincenseart’s SMS marketing at checkout and initiating a purchase or subscription through our subscription tool, you agree to receive periodic SMS notifications (for your orders, including abandonment reminders), SMS marketing offers and transactional text messages, including our requests for comments, even if your mobile phone number is registered on any state or federal do-not-call list. Message frequencies vary. Consent is not a condition of purchase.
If you wish to opt out of receiving SMS marketing messages and notifications, please reply STOP to any mobile message we send or use the unsubscribe link we provide you in any message. You understand and agree that other methods of opting out (such as using alternative words or requests) will not be considered reasonable means of opting out. We do not charge a service fee, but you are responsible for all fees associated with text messaging charged by your wireless provider. Message and data rates may apply.
If you have any questions, please text HELP to the number you received the message from. You can also contact us at sxgfhx@gmail.com for more information.
We reserve the right to change any phone number or short code we use to operate the Service at any time. In this case, you will receive a notification. You agree that we may not receive any messages you send to our changed phone numbers or short codes, including any “stop” or “help” requests, and we are not responsible for fulfilling the requests in such messages. To the extent permitted by applicable law, you agree that you will not be liable for any failure, delay or misdelivery of any information sent through the Services, any errors in such information, and/or the actions you may or may not take in reliance on the information or the Services. We do not assume any responsibility for any actions.
Your privacy is important to us. You can review our Privacy Policy to determine how we collect and use your personal information.


Section 21 – Contact Information If you have any questions about this policy, please send them to:
Email: mixsomeart@outlook.com

We offer convenient, secure payment options to ensure a smooth checkout process. Currently, we support the following payment methods:

PayPal: When you place an order using PayPal, you will be redirected to the PayPal payment page. From there, you can log in using your PayPal username and password to confirm the payment.

Visa, Mastercard, Discover Card and American Express: We accept payments via these major credit cards and process them securely through PayPal. Even if you don’t have a PayPal account, you can still checkout using this option. Simply click “Pay with Debit/Credit Card” and you will be directed to a secure page where you can enter your credit card information or complete the payment securely via PayPal.

We prioritize the security of your payment information and ensuring you have a seamless experience when shopping on our website. If you have any other questions or concerns about your payment method, please feel free to contact us.

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